Shipping kit

Service available in the following countries only :


  • Call our Customer Service centre on 01204 861168 to request a shipping kit 
  • Once requested you will receive this kit by mail 
  • This kit contains secure packaging and a prepaid Special Delivery bag 
  • Please enclose a covering letter and warranty card if applicable 
  • Keep a copy of the certificate of postage



  • TAG Heuer offers customers a convenient service for having repairs and maintenance completed on their TAG Heuer watches through the ease of simply making a telephone call. Contact us and we will arrange to have your timepiece picked up from your home, office or other designated location.  
  • Upon approval of your estimate, for the repair/maintenance cost, we will immediately begin servicing the watch and complete the required work in a minimal amount of time. Upon completion of the work we will gladly deliver your watch to your designated location. 
  • If delivery is required, the package will be sent by  delivery service, so everything can be done with a minimal inconvenience to our customers.


  • Please note:

1. This service is available only within Japan (excluding some of her remote islands). 
2. If you should cancel the service after your approval on the estimate, you will be charged¥2,100(including tax). 
3. The pickup service is free of charge and the delivery charge is ¥840(including tax). 
4. Delivery will also become free of charge in the following cases:

  • the repair service is provided within the term of warranty
  • the watch is to be re-repaired
  • the watch is directly brought to any of our direct shops, ‘espace, TAG Heuer Boutiques
  • the service is canceled because you decide not to approve the estimate


Click here to how to ask for pick up service